Below we have listed some of our most frequently asked questions. If you can not find the answer to a question you have below please contact us so we can best assist you.
How to Cancel
All cancelations are handled by our billing company ABC Financial. Contact ABC at 1-888-827-9262 and/or email at firstname.lastname@example.org. Please let us know if there is anything we can do to help you continue reaching your fitness goals. Like a complimentary Ultra Fit training session to help kick start your program? Click here to schedule.
What is a rate lock fee?
This $49.99 fee is drafted 60 days after joining and every year after on your join date. This guarantees that your rate will never go up.
Where do I go if I have questions regarding the billing of my account?
Click here to manage your account, call ABC at 1-888-827-9262 or contact your local club.
What is the difference between a preferred membership and a basic membership?
What are your hours?
How old do you have to be to get a membership?
All people 12 years and up can exercise in our clubs. 12-15 years of age can exercise with a youth fitness certificate, trainer, or adult supervision. Adult must have a membership. 16 & 17 years of age may exercise on their own and if any safety/etiquette issues arise, they must receive VIP/Youth Fitness certificate. (Youth fitness certs are earned by taking 4 – one hour sessions with an Ultra Fit trainer)
Why are you closed on Saturdays?
Our owner, Michael Cooper, made the decision to not be staffed on Saturdays to honor the Sabbath, the seventh day of the week, according to the 4th commandment. From Friday at sunset to Saturday at sunset, we are not staffed. Having worked 7 days a week while open 24 hours, Michael saw the importance for him and his staff to set aside this day to rest and worship.