Below we have listed some of our most frequently asked questions. If you can not find the answer to a question you have below please contact us so we can best assist you.

How to Cancel

All cancelations are handled by our billing company ABC Financial. Contact ABC at 1-888-827-9262 and/or email at Please let us know if there is anything we can do to help you continue reaching your fitness goals. Like a complimentary Ultra Fit training session to help kick start your program? Click here to schedule.

What is a rate lock fee?

This $49.99 fee is drafted 60 days after joining and every year after on your join date. This guarantees that your rate will never go up.

Where do I go if I have questions regarding the billing of my account?

Click here to manage your account, call ABC at 1-888-827-9262 or contact your local club.

What is the difference between a preferred membership and a basic membership?

What are your hours?

How old do you have to be to get a membership?

All people 12 years and up can exercise in our clubs. 12-15 years of age can exercise with a youth fitness certificate, trainer, or adult supervision. Adult must have a membership. 16 & 17 years of age may exercise on their own and if any safety/etiquette issues arise, they must receive VIP/Youth Fitness certificate. (Youth fitness certs are earned by taking 4 – one hour sessions with an Ultra Fit trainer)